Our refund and returns policy window is 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
If you purchased an exclusively online course and would like a return within the 30-day window, the course may not be more than 30% complete.
Wearable goods are final sale and are not returnable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Clearance items are final sale and are nonrefundable.
To return your product, you will need to email contact us https://ecgcourse.com/contact/ for a prepaid shipping label.
Return of books are subject to a restocking fee that varies by product. Please see FAQs.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need additional assistance? Contact us for questions related to refunds and returns.